Shipping policy

Shipping Policy

Thank you for visiting and shopping at Petalkeep.

Domestic Shipping Policy

All orders are processed within 2–5 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

If you have any further questions, please contact us at zillou@gmail.com.